Shipping & Returns

Shipping & Delivery Policy

Nationwide Shipping: We proudly ship anywhere within India.
Shipping Partners: Deliveries are handled via India Post or trusted private couriers, depending on the serviceability of your pin code.
Processing Time: Because each piece of art is carefully crafted and assembled to our premium standards, please allow standard processing time before your order is dispatched. Once shipped, you will receive a tracking number to monitor your delivery.
Address Accuracy: Please ensure your shipping address, email, and phone number are correct at checkout. We are not responsible for packages delayed or returned due to incorrect or incomplete addresses provided by the customer.

Return & Refund Policy

All Sales Are Final: Due to the custom, handcrafted nature of our framed poster art and the collectible nature of the scale models, we do not offer returns, exchanges, or refunds for buyer’s remorse or changes of mind.

Damage in Transit & Replacement Policy

We take the utmost care in packing and securing your artwork so it arrives in pristine condition. However, we understand that mishandling by courier services can occasionally happen. If your item sustains damage in transit, we take full responsibility for replacing the damaged contents, subject to the following strict conditions:

The Mandatory Unboxing Video Rule To claim a replacement for transit damage, you must provide a continuous, unedited unboxing video. This policy is strict and non-negotiable to protect both the buyer and the seller.

Your unboxing video must meet the following criteria:

Start from the Beginning: The video must begin with the package fully sealed in its original shipping packaging.
Show the Label: Clearly show the shipping label, including your name and tracking details, to the camera.
Show All Sides: Briefly show all sides of the sealed box to prove it has not been opened prior to recording.
No Cuts or Edits: The video must be one continuous shot. Any cuts, pauses, or edits will immediately void the claim.
Clear Visibility: Open the box on camera and clearly show the unwrapping of the frame. If there is damage (e.g., shattered plexi glass, loose car, broken frame), zoom in and show the damage clearly while still recording.

How to File a Claim: If damage is discovered following the steps above, please contact us within 24 to 48 hours of the delivery timestamp with your order number and the complete unboxing video. Once verified, we will arrange for a replacement of the damaged components or the complete piece as necessary.